Crash on Move
Re: Crash on Move
"Race" is meant as in two separate processes accessing the file and if the wrong one wins the race you see that error.
Ralph
(OS: W11 22H2 Home x64 - XY: Current beta - Office 2019 32-bit - Display: 1920x1080 @ 125%)
(OS: W11 22H2 Home x64 - XY: Current beta - Office 2019 32-bit - Display: 1920x1080 @ 125%)
Re: Crash on Move
Thanks Ralph. I suppose it could've been "rare" also since it's not happening consistently.
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Re: Crash on Move
If you can confirm that you never get a crash when the preview tab is not active, then I would have a blood trace...
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Re: Crash on Move
That's what I'm sensing at this point. However, with the preview tab active I just dragged a file with the method described above and it did not crash. Because this issue is so intermittent give me a week or so to continue dragging with and without the preview tab active and I'll report back.
Thanks.
Re: Crash on Move
I've been having occasional "crash on move" for a couple months now, and it just happened again. Only about once a week and not repeatable so I held off on describing it.
This happens similar to the current report: on the same partition, and primarily when I drag a folder into a sibling folder. The files being moved are typically about 1MB and there may only be a couple dozen files in the folder I'm moving.
However, these folders are in or are being moved into a folder with thousands of such files. I never have the problem with smaller collections. So I think that's the one real clue I can give you.
Windows 10 x64, XY 23.70.0100. I have background ops enabled, with default handler XYCopy. I'm working in a List pane (not the Tree). In the Size column, "Show folder sizes" is disabled. Not sure what the "Preview tab" is, but I have no previews evident.
This happens similar to the current report: on the same partition, and primarily when I drag a folder into a sibling folder. The files being moved are typically about 1MB and there may only be a couple dozen files in the folder I'm moving.
However, these folders are in or are being moved into a folder with thousands of such files. I never have the problem with smaller collections. So I think that's the one real clue I can give you.
Windows 10 x64, XY 23.70.0100. I have background ops enabled, with default handler XYCopy. I'm working in a List pane (not the Tree). In the Size column, "Show folder sizes" is disabled. Not sure what the "Preview tab" is, but I have no previews evident.
Last edited by Malarki on 29 Sep 2022 21:05, edited 1 time in total.
Re: Crash on Move
It just happened again, now with XY 23.70.0102. No new files eg crash report were created in the XY folders. I may be able to repeat this if you want to try a debug.
Re: Crash on Move
This is still happening to me but it is truly inconsistent. Sometimes a move to the same directory causes a lock-up and sometimes it doesn't. Sometimes it's a move to a different directory that locks up. And sometimes it doesn't. Doesn't seem to matter what the file format is. I'd guess that 90% of the time I'm dragging to the new location. Using with a right-click/hold drag as I can never remember when it default moves and when it default copies.
Currently on 23.70.
Currently on 23.70.
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Re: Crash on Move
Things like this can have many causes, e.g. a slightly defect mouse wheel that fires a notch out of nothing in the wrong moment. Hard to replicate intentionally.
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Re: Crash on Move
Preview Pane is always displayed. It appears to happen only when working with PDF files. Perhaps 20+ times per day crashes (XY just goes away without warning, no messages or warning) -- only eventlog. Appears in my case to happen 98+ percent of the time when working on one of the PDF files in the XY file list view (which one of them is displayed in the Preview Pane). While working on one of these PDF files in another application and performing an update to the PDF file, XY closes (or so it appears to be linked). The reported Exception code is always 0xc000041d or 0xc0000005
Faulting application name: XYplorer.exe, version: 23.70.0.0, time stamp: 0x6331a2d3
Faulting module name: XCShMain.x86.dll_unloaded, version: 9.4.363.0, time stamp: 0x62fab434
Exception code: 0xc000041d
Exception code: 0xc0000005
Fault offset: 0x00c09f70
Faulting process id: 0x2964
Faulting application start time: 0x01d8d62955b62fc1
Faulting application path: C:\Program Files (x86)\XYplorer\XYplorer\XYplorer.exe
Faulting module path: XCShMain.x86.dll
Report Id: 2cfe39e1-a04d-4216-9c07-bbf747bfad0c
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Windows 10 Pro 64-bit, 21H2, 19044.2075 -- Windows Feature Experience Pack 120.2212.4180.0
Faulting application name: XYplorer.exe, version: 23.70.0.0, time stamp: 0x6331a2d3
Faulting module name: XCShMain.x86.dll_unloaded, version: 9.4.363.0, time stamp: 0x62fab434
Exception code: 0xc000041d
Exception code: 0xc0000005
Fault offset: 0x00c09f70
Faulting process id: 0x2964
Faulting application start time: 0x01d8d62955b62fc1
Faulting application path: C:\Program Files (x86)\XYplorer\XYplorer\XYplorer.exe
Faulting module path: XCShMain.x86.dll
Report Id: 2cfe39e1-a04d-4216-9c07-bbf747bfad0c
---
Windows 10 Pro 64-bit, 21H2, 19044.2075 -- Windows Feature Experience Pack 120.2212.4180.0
Computer/Systems Background = Expert | Windows 10 Pro (64-Bit) | Dell Precision 7720
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Re: Crash on Move
What's your PDF preview handler?
Code: Select all
text get("previewhandler", "pdf");
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Re: Crash on Move
Mine doesn't seem only limited to PDFs. I've experienced it with ZIP, RAR, MP3. I often have the preview tab open in the info panel. But not all the time.
PDF preview handler:
GUID: {1B96FAD8-1C10-416E-8027-6EFF94045F6F}
DefaultName: FoxitPDFPreviewHandlerHost Class
DisplayName: Foxit Preview Host for PDF Preview Handler
MP3 preview handler:
GUID: {031EE060-67BC-460d-8847-E4A7C5E45A27}
DefaultName: Windows Media Player Rich Preview Handler
DisplayName: @wmploc.dll,-144
It's still too inconsistent to provide a reliable report, but thanks for not giving up.
PDF preview handler:
GUID: {1B96FAD8-1C10-416E-8027-6EFF94045F6F}
DefaultName: FoxitPDFPreviewHandlerHost Class
DisplayName: Foxit Preview Host for PDF Preview Handler
MP3 preview handler:
GUID: {031EE060-67BC-460d-8847-E4A7C5E45A27}
DefaultName: Windows Media Player Rich Preview Handler
DisplayName: @wmploc.dll,-144
It's still too inconsistent to provide a reliable report, but thanks for not giving up.
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Re: Crash on Move
GUID: {9B68BDF7-95F9-4A1F-851C-27D822F8E3E9}admin wrote: ↑02 Oct 2022 11:51 What's your PDF preview handler?
Code: Select all
text get("previewhandler", "pdf");
DefaultName: PDF-XChange Preview Handler
DisplayName: PDF-XChange Preview Handler
Computer/Systems Background = Expert | Windows 10 Pro (64-Bit) | Dell Precision 7720
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Re: Crash on Move
The first occurrence of XY having the abnormal termination Application Errors in the EventLog are for XY version 23.40.0.1 (for me). Always, same module and same Exception code: 0xc000041d [OR] 0xc0000005
It doesn't appear to have abnormal termination Application Errors with v23.00.0313 (2022-05-23) {prior version installed on my system to v23.40.0.1 when they first are reported (on my system)].
It doesn't appear to have abnormal termination Application Errors with v23.00.0313 (2022-05-23) {prior version installed on my system to v23.40.0.1 when they first are reported (on my system)].
Computer/Systems Background = Expert | Windows 10 Pro (64-Bit) | Dell Precision 7720