Preview of video files no longer works

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JonJonz
Posts: 2
Joined: 01 May 2021 16:10

Preview of video files no longer works

Post by JonJonz »

The preview for video files has stopped working for me. It gives either "playing failed: permission denied" or "playing failed: automation error" when I click on any video format file (.mov, mpg, mp4, avi etc.)

I was using version 21.3 when I first noticed the problem today. I updated to 21.5 and the issue is still there.

I have checked and I have full control of all the folders containing video files.

Running Xyplorer as administrator does not help.

It appears to happen no matter what directory the files are in ( some are in paths with symbolic links) but I made sure the show junctions is ticked in setup.

Running on Windows 10 64 bit, latest update KB5007186.

All my other applications are having no issues with video files.

Any help would be appreciated.

Thanks

admin
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Joined: 22 May 2004 16:48
Location: Win8.1 @100%, Win10 @100%
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Re: Preview of video files no longer works

Post by admin »

If the problem already existed in v21.30 it cannot be caused by the recent changes in v22.40.0224 that affected some other users' video preview experience.

I have no idea why this has stopped working for you. Could you go back and try some earlier version: https://www.xyplorer.com/freezer.php Maybe you can locate the version when it started failing.

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