Preview Pane showing part of PDF file

[brianhuahin]

The preview pane in XYplorer 22.4.0200 with both Foxit Phantom and Wondershare, PDFelement 6 Pro installed shows the cut down image.
If I make the pane screen larger by moving the increase size handle the full view switches on.

[admin]

This is a known and mysterious issue that some other users have reported before. I never was able to reproduce nor to fix it. But it's on my list.

[glusberg]

On the (great!) advice from people here I have used PDFxchange so that when I want to see the contents of a file, I just use F11 and there it is. Fantastic. Added value to Xyplorer!
Recently this displays the file, but the image (I think the text files are ok) is only partially in a smaller part of the window.
Interestingly, if I re-size the display window (even minimally) it redraws, and the files are fully in the window and all is visible, as initially expected.
Anything I can do about this?
Before:

before.png (46.08 KiB) Viewed 1888 times

After:

after.png (111.14 KiB) Viewed 1888 times

[admin]

1) These screenshots show PDFxchange-made previews?
2) What is your screen resolution? (125%?)
3) What is your Windows version?

[glusberg]

1 - yes (the latest version 9.x)
2 - yes
3 - Windows 10 Pro 21H1

[admin]

One more: Is that a 64-bit preview? (To verify: XY64.exe is visible in Task Manager while the preview is showing)

[glusberg]

update: images and text files are ok. PDFs are not.

[admin]

Um, fine, but that doesn't really answer my question.

[glusberg]

Yes, xy64 shows up under Background processes in Task Manager

[admin]

If you untick Configuration | Other | Shell Integration | 64-bit Windows | Use 64-bit preview handlers for preview, does the problem persist?

[glusberg]

Um, fine, but that doesn't really answer my question.

Sorry, what did I miss?

[glusberg]

If you untick Configuration | Other | Shell Integration | 64-bit Windows | Use 64-bit preview handlers for preview, does the problem persist?

No!! the problem goes away! Thank you!! Will changing this setting be detrimental in any way? Probably worth it, but I am curious.

THANK YOU!

[admin]

Um, fine, but that doesn't really answer my question.

Sorry, what did I miss?

Look at the sequence of posts above and you'll understand. (Not important anymore now anyway.)

[admin]

If you untick Configuration | Other | Shell Integration | 64-bit Windows | Use 64-bit preview handlers for preview, does the problem persist?

No!! the problem goes away! Thank you!! Will changing this setting be detrimental in any way? Probably worth it, but I am curious.

THANK YOU!

Well, not detrimental at all if you get all the previews you want. If you tick Configuration | Other | Shell Integration | 64-bit Windows | Fall back to preview handlers of the other bitness you don't lose nothing but probably even gain a little speed.

Nevertheless, there is a bug in the 64-bit PDF-preview, and I'll try to squash it...

[admin]

Should be fixed in v22.60.0103.