Frequently crashes

Things you’d like to miss in the future...
Post Reply
gialandra
Posts: 28
Joined: 03 Feb 2019 14:12

Frequently crashes

Post by gialandra »

Hi, I experience frequently crashes with the last version of XYplorer. I don't understand the problem and I can't figure out what this depends on, maybe because I use network folders with which it is very slow. Is there a way to log the error and show it to someone who knows about it?

nas8e9
Posts: 2232
Joined: 21 Jun 2008 14:50

Re: Frequently crashes

Post by nas8e9 »

A few questions to start with:
1. What are your XYplorer and Windows versions?
2. When XYplorer crashes, do you get a Windows error message or a XYplorer message? Can you post a screenshot of such an error message?

gialandra
Posts: 28
Joined: 03 Feb 2019 14:12

Re: Frequently crashes

Post by gialandra »

My OS is Windows 10 with recent patches and the XYplorer is the last version. I have tried to uninstall even with Revo Uninstaller and install from scratch but unsuccesfully. No error message appears.

admin
Site Admin
Posts: 60357
Joined: 22 May 2004 16:48
Location: Win8.1 @100%, Win10 @100%
Contact:

Re: Frequently crashes

Post by admin »

There are only two known reasons for crashes:
1) Faulty 3rd party shell extensions.
2) PDF preview using Adobe preview handlers.

Number 1 can be worked around by ticking Configuration | General | Menus, Mouse, Usability | Context Menus | Hide shell extensions from shell context menu.
Number 2 can be worked around by using another preview handler for PDF-preview (e.g. PDF-XChange).

gialandra
Posts: 28
Joined: 03 Feb 2019 14:12

Re: Frequently crashes

Post by gialandra »

Thanks, I'll try to see

Post Reply