Intermittent Truncated File View in Preview Pane

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TAUFIQ
Posts: 6
Joined: 06 Nov 2018 19:08

Intermittent Truncated File View in Preview Pane

Post by TAUFIQ »

Hi all,

I would like to seek help on an issue that recently popped up on my machine. This has never been an issue because it never happened before.
As you can see from attached GIF, preview on a file was truncated but it is gone after I did one of the following:

1. Toggle "Show Preview Pane"
2. Resize the preview pane

However, the problem repeated if I select other files. I tested and confirmed this issue is affecting PDF and MS Office files (i.e. DOCX, XLSX, PPTX).
Any help to solve this is much appreciated.

Kind regards,
Taufiq
Attachments
Preview of truncated preview on a PDF file.
Preview of truncated preview on a PDF file.
Truncated Preview for PDF Files.gif (1.98 MiB) Viewed 1872 times

admin
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Re: Intermittent Truncated File View in Preview Pane

Post by admin »

It sounds stupid but it often helped: Did you already try to reboot Windows?

TAUFIQ
Posts: 6
Joined: 06 Nov 2018 19:08

Re: Intermittent Truncated File View in Preview Pane

Post by TAUFIQ »

Hi admin,

Thank you for your suggestion to restart my laptop (yes, I have not restarted my laptop for many days :lol: )
I did what you suggested but the problem persisted.

Perhaps, it is worth to share my current workstation setup because what I found out this morning was very interesting.
1. Dell Precision 5540 ===> Screen 1
2. Additional 2 Dell monitors connected to my laptop via Dell WD18TB docking system. ===> Screen 2 & 3

What I found, this intermittent preview issue occurred only if I used XYPlorer on the external monitors (Screen 2 and 3). When I moved XYPlorer to Screen 1 (i.e. my laptop), there is no problem at all. Weird eh?! Any thought how to solve the issue is much appreciated.
Attachments
Display arrangement
Display arrangement
Display Arrangment.png (18.72 KiB) Viewed 1843 times
Last edited by TAUFIQ on 17 Feb 2021 05:14, edited 1 time in total.

admin
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Re: Intermittent Truncated File View in Preview Pane

Post by admin »

Does the same problem arise when you preview the files in the Preview tab on the Info Panel (F12)?

TAUFIQ
Posts: 6
Joined: 06 Nov 2018 19:08

Re: Intermittent Truncated File View in Preview Pane

Post by TAUFIQ »

Hi admin,

I performed the following experiments and captured videos to share the results:

1) Preview tab on the Info Panel on Screen 2 & 3 ===> the problem still persisted
2) Preview tab on the Info Panel on Screen 1 ===> no issue; XYPlorer works as expected.
Attachments
No problem on Screen 1
No problem on Screen 1
No Truncated Preview Issue (on Screen 1).gif (1.4 MiB) Viewed 1807 times
Issue on Screen 2 & 3
Issue on Screen 2 & 3
Truncated Preview (on Screen 2 &3).gif (1.08 MiB) Viewed 1807 times

admin
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Re: Intermittent Truncated File View in Preview Pane

Post by admin »

OK. I currently don't see what I can do. This (Office) preview is handled by Windows and XYplorer just provides a handle where to place it. Not sure what could go wrong.

I'll keep it in the back of my mind. Thanks.

TAUFIQ
Posts: 6
Joined: 06 Nov 2018 19:08

Re: Intermittent Truncated File View in Preview Pane

Post by TAUFIQ »

Hi,

Thank you for response.
I downloaded a fresh copy of the latest XYplorer from the website and executed it as a trial version.
No issue or whatsoever; XYplorer works as expected.

So my conclusion: there is something wrong with my current XYplorer .ini files whatnots (which I am not familiar). I probably need to examine the "kaput" .ini files and find any changes since the last time it worked properly.

TAUFIQ
Posts: 6
Joined: 06 Nov 2018 19:08

Re: Intermittent Truncated File View in Preview Pane

Post by TAUFIQ »

Hi,

I thought I would like to share how I solved this issue.

Using Notepad++ and its Compare plugin, I compared the "kaput/problematic" XYplorer.ini with the "okay" XYplorer.ini.

Note that I made a backup the kaput INI file, just in case.

Observed any weird changes between these two INI files such as:
1. Anything values related to PreviewPane ===> I replicated the okay version
2. MiniTreePaths ===> I simply deleted all values under this setting because it looks so convoluted.

Saved and re-ran XYplorer. And it works like before -- no more truncated file preview in preview pan.
Cheers.

admin
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Re: Intermittent Truncated File View in Preview Pane

Post by admin »

Cool! But you did not find out exactly which value was the culprit?

TAUFIQ
Posts: 6
Joined: 06 Nov 2018 19:08

Re: Intermittent Truncated File View in Preview Pane

Post by TAUFIQ »

Unfortunately no.
Yes, I did not troubleshoot the differences one by one.
I guess I was lucky enough that my educated guess was working :oops: :wink:

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