V 21.50.0100 Crashing and Feezing

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David40
Posts: 27
Joined: 03 Apr 2010 04:30

V 21.50.0100 Crashing and Feezing

Post by David40 »

Repeatedly crashing and freezing on my Windows 7 machine. Even when it's idle and I am not actively using it. :cry:
Is there a way to roll back to the previous version?

highend
Posts: 13274
Joined: 06 Feb 2011 00:33

Re: V 21.50.0100 Crashing and Feezing

Post by highend »

Get one from the freezer https://www.xyplorer.com/freezer.php
and install it over your current version. XY will ask if you want to downgrade...
One of my scripts helped you out? Please donate via Paypal

mumajs
Posts: 57
Joined: 03 Nov 2018 16:47

Re: V 21.50.0100 Crashing and Feezing

Post by mumajs »

I have to say that also for me the latest version of XY crashed few times (4x - 5x).. specially when using scripting for files move when one of them is showed in the preview window. I am using Windows 10. It did not happen before.

highend
Posts: 13274
Joined: 06 Feb 2011 00:33

Re: V 21.50.0100 Crashing and Feezing

Post by highend »

Are you using Adobe for .pdf files?
One of my scripts helped you out? Please donate via Paypal

David40
Posts: 27
Joined: 03 Apr 2010 04:30

Re: V 21.50.0100 Crashing and Feezing

Post by David40 »

I was using Firefox as the default, but I just switched it to Foxit Reader.

mumajs
Posts: 57
Joined: 03 Nov 2018 16:47

Re: V 21.50.0100 Crashing and Feezing

Post by mumajs »

I am not using any PDF preview. just preview for JPG files, nothing else. I changed nothing recently in the windows or in my workflow and it was not problem before the xyplorer upgrade. Just after recent update it started to close itself frequenty

Název chybující aplikace: XYplorer.exe, verze: 21.50.0.100, časové razítko: 0x6005c16c
Název chybujícího modulu: XYplorer.exe, verze: 21.50.0.100, časové razítko: 0x6005c16c
Kód výjimky: 0xc0000005
Posun chyby: 0x00329c29
ID chybujícího procesu: 0x478
Čas spuštění chybující aplikace: 0x01d6f2f7e868df65
Cesta k chybující aplikaci: C:\Soft\XY\XYplorer.exe
Cesta k chybujícímu modulu: C:\Soft\XY\XYplorer.exe
ID zprávy: 2fdaa9f3-7593-46da-8676-032cac873a6c
Úplný název chybujícího balíčku:
ID aplikace související s chybujícím balíčkem:

Chybný blok 1997251197519682231, typ 1
Název události: APPCRASH
Reakce: Není k dispozici.
ID souboru CAB: 0

Podpis problému:
P1: XYplorer.exe
P2: 21.50.0.100
P3: 6005c16c
P4: XYplorer.exe
P5: 21.50.0.100
P6: 6005c16c
P7: c0000005
P8: 00329c29
P9:
P10:

admin
Site Admin
Posts: 60357
Joined: 22 May 2004 16:48
Location: Win8.1 @100%, Win10 @100%
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Re: V 21.50.0100 Crashing and Feezing

Post by admin »

Tick Configuration | General | Menus, Mouse, Usability | Context Menus | Hide shell extensions from shell context menu.

Still crashes?

RobHolland
Posts: 2
Joined: 20 Jan 2021 02:44

Re: V 21.50.0100 Crashing and Feezing

Post by RobHolland »

My v21.20.0200 is constantly crashing (like every few minutes!), only when I have the preview pane on though. Windows 10, Bluebeam is my default PDF viewer.

admin
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Posts: 60357
Joined: 22 May 2004 16:48
Location: Win8.1 @100%, Win10 @100%
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Re: V 21.50.0100 Crashing and Feezing

Post by admin »

You mean it's always crashing after you previewed PDFs?

ltchest
Posts: 5
Joined: 11 Dec 2017 07:44

Re: V 21.50.0100 Crashing and Feezing

Post by ltchest »

I am also using this same version of XPplorer and it crashes frequently on both of the computers that i am using (but it was also doing the same thing on the previous version. I have always found XYplorer to prone to crashing, but its definitely gotten worse over the last several months). Quite often it will crash even when i am not using it - it just suddenly dies and there is no error or warning.
In terms of crashes that appear to have a reason, its usually occurring when i try to preview a file (could be anything from a txt file to a jpg or pdf - doesnt appear to be selective in that sense). how does one dig up a crash report that could be submitted here ?

admin
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Re: V 21.50.0100 Crashing and Feezing

Post by admin »

Preview and context menu can involve the use of 3rd party shell extensions. If you're unlucky enough (and it seems you are) errors in those extensions can drag the main app down. But there is also good news: In 99% of all times the Adobe PDF preview handler is the culprit, and it's easy to avoid it.

ltchest
Posts: 5
Joined: 11 Dec 2017 07:44

Re: V 21.50.0100 Crashing and Feezing

Post by ltchest »

Because of this situation I no longer leave any preview window open in XYplorer. However that doesn't solve the problem of daily crashes without any warning or error message. Also the crashes regularly occur when XYplorer is in the background and not being used. So the golden rule now is don't use the preview window for any kind of file and every time you make a change save your settings immediately.

admin
Site Admin
Posts: 60357
Joined: 22 May 2004 16:48
Location: Win8.1 @100%, Win10 @100%
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Re: V 21.50.0100 Crashing and Feezing

Post by admin »

Well, this does not sound normal. Something is wrong with your system.

mumajs
Posts: 57
Joined: 03 Nov 2018 16:47

Re: V 21.50.0100 Crashing and Feezing

Post by mumajs »

Hi Don,

in recent post you mentioned you maybe found out the problem with the xyplorer crashing caused by the timezone
requests... So I did testing on my two systems where dispatching of the measurement pictures is happening from our test-stand. It is using the folder name in the clipboard. To help you understand it, I attached the script I am using. Maybe the problem is in the script.
However xyplorer crashed again. Folder was created but it was empty, so the xyplorer crashed before MOVE command or in the MOVE command. So I guess the MOVE command is the
culprit. Is there any exception handling of the situation when the file is showed in the CTRL+F11
(sorry I am confused all the time how the features in xyplorer are called
"MDBU", "STFU", "KGB", "CIA" :) ). Because xyplorer crashed itself without any message and in event log I see only this exception:

Název chybující aplikace: XYplorer.exe, verze: 21.60.0.100, časové razítko: 0x605b7fa1
Název chybujícího modulu: XYplorer.exe, verze: 21.60.0.100, časové razítko: 0x605b7fa1
Kód výjimky: 0xc0000005
Posun chyby: 0x0032bfd9
ID chybujícího procesu: 0x164c
Čas spuštění chybující aplikace: 0x01d720f1346ee391
Cesta k chybující aplikaci: C:\Soft\XY\XYplorer.exe
Cesta k chybujícímu modulu: C:\Soft\XY\XYplorer.exe
ID zprávy: c2e7164b-d5ac-4dd2-bc31-b286b3cc7c67
Úplný název chybujícího balíčku:
ID aplikace související s chybujícím balíčkem:

The script:

Code: Select all

setting "BackgroundFileOps", 0;
$a = <get path i>;
$clip = trim("<clipboard>");
$clip = replace($clip, ":", "-");
$a = $a . "\" . $clip;
$path = new("$a", "dir");
moveto "$path";
refreshlist;      
refreshlist "i";  
sel 1;
Thank you!

admin
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Joined: 22 May 2004 16:48
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Re: V 21.50.0100 Crashing and Feezing

Post by admin »

Script works well here.

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