XY extremly slow response (seems freezing) and buggy

[rpnfan]

I love the options of XY, _but_ from the very beginning I still struggle with the performance or beter said lack of performance of XY which I do not see always, but more or less regularly.

In many cases it reacts just sooooo slow or does not show the expected behavior.

What are critical places to check / assure that XY performs snappy? The only tip I cannot follow is disabling the virus checker (Sophos), because I'm not allowed to do that on the work computer. At my own computers with only the Windows virus scanner active (and the relevant exclusions) the speed is not faster anyways... :-(

For example I see similar problems like in viewtopic.php?t=18503 -- which does not not seem to be resolved after two years. I had high hopes for the rewrite version... :-o

So many here seem to have no serious problems with XY, while I have on all three computers I use (lifetime license -- always up to date).

EDIT:
Another problem with "context menu" is semi-solved. This has seemed to be a problem of the Explorer / MS. I noticed that in other programs (Everything) the context menu did also not work -- till restarting Windows...

Another example is that from one day to the other right-click does not work any longer (it was configured to show the default Win content menu). Restarting the program does not fix that. I get the error message:

ContextMenu64: Could not close the previous instance of this script. Keep waiting?

Answering No or Yes is both not a good option. I still cannot get the context menu working again.

[bitbauer]

Yes, I'm experiencing the same performance problem. Startup of xy is very slow even though no network shares need to be reopened. Switching from one local folder to another also quite slow. Collapsing of tree items in the left pane lasts about 5 seconds.

Would be quite helpful to have an option to load "optimal" performance settings or to have an option to log what's causing bad performance. Some kind of performance analysis. Another approach would be to have an configuration area where all performance settings are in one place.

[RalphM]

Code: Select all

::text get("LoadTimes");

(copy/paste to your address bar) could be your friend as it shows where your XY installation is wasting time on startup.

[rpnfan]

For me startup time is normally not a problem. Opening folders, opening files, copy / delete operations take sometimes waaaaaay longer than they should. In most cases I would expect "instantly" and not some or many seconds - up to 30 or even more.

Just for reference here my startup times:

XY ver: XYplorer 21.00.0000
OS: Windows 10 Professional, 64-bit, Release 2004, Build 19041.450
Loaded: 2020-09-10 15:36:28 in 2.352 ms
Threshold: 10 ms

0 ms: 771 ms - Start Load
771 ms: 39 ms - Init Language
810 ms: 91 ms - Load Language
901 ms: 29 ms - Load Settings
930 ms: 12 ms - Init Custom File Icons
942 ms: 56 ms - Init Controls
998 ms: 198 ms - Init Graphics
1.196 ms: 50 ms - Init Tabs
1.246 ms: 104 ms - Create Info Panel
1.350 ms: 222 ms - Set Interface Font
1.572 ms: 58 ms - Init Panes
1.647 ms: 68 ms - Add Drive U:\
1.715 ms: 14 ms - Add Portable Devices
1.729 ms: 39 ms - Tab Icons
1.786 ms: 67 ms - Load Mini Tree 3
1.853 ms: 12 ms - Init UDC and KS
1.871 ms: 33 ms - Set LookIn Text
1.904 ms: 46 ms - Load Other Pane
1.950 ms: 46 ms - Layout Bars
1.996 ms: 18 ms - Layout Catalog
2.014 ms: 87 ms - Layout List
2.101 ms: 243 ms - Show Window
2.352 ms: - Load Done

MiniTree: Rows=22, Nodes=24, Expanded=5, Mapped Drives=1
Remember Tree State: Yes (17 stored paths)
Check Existence of Subfolders in Tree: Yes
Pane 1: Items=6/6, Pane 2: Items=4/9, Catalog: Items=15

[RalphM]

The next questions would be:
1. Have you excluded both XYplorer.exe and XYCopy.exe from your AV software (with a few more helper .exe files added recently, maybe even better exclude the whole XY folder)?
2. Have you defined any custom columns which read metadata of every file to provide their contents?
3. Have you checked the info provided by "Help/Various Information" while holding the Ctrl key, which gives valuable info on many factors that might slow down your XY experience.

[rpnfan]

Hi Ralph,
thanks for the answer and pointers.

1) Yes, like explained: on two PCs I did on one I can't -- no noticable difference for all three PCs
2) No
3) Thanks alot I'll go through them. I have not known that pretty well hidden help information! Would never think of clicking on the help entry and holding Ctrl... I see I need to get / take more control of XY ;-)

[rpnfan]

3) Thanks alot I'll go through them. I have not known that pretty well hidden help information! Would never think of clicking on the help entry and holding Ctrl... I see I need to get / take more control of XY ;-)

I want to add a personal note to Donald here. I absolutely love XY for many obvious reasons. _But_ I think the spread of XY will always be behind to what it could be, because it is not beginner-friendly enough and is not clear / structured enough to be able to grasp it easily.

This above is a perfect example of what I mean. How on earth should a user get the idea to

1) be in need to check specific settings to get a speedy XY and
2) pressing a (likely) non-documented key combination to get to this information

Most people will not take the time to log in to a forum and search for answers there. It would be highly beneficial if XY could be restructured and made more "neatly arranged" regarding the menus, icons etc. This is not an easy task, because XY offers so many functions! But this would be a big plus.

Another plus would be if some videos would be available which showcase some common usage scenarios and how XY can help and speed up the daily work at the PC. :-)

[admin]

My idea has always been to make it run smoothly out of the box. The help file is just a bonus, not a must. Same for configuration.

I believe that it starts fast for most users. (Exclusion of) AV is a common problem though. I'm not sure how to handle this in a smooth way...

[Skettalee]

Hey you guys, I have been recently having issues with XYplorer going very slow and alot of times it stops responding and its always when displaying file list like changing to another tab or opening a new folder or even going to another drive. Also i just learned about the "NEW ROW" toolbar item and scrolling through the buttons to customize goes very very slow and is choppy. Its been going on for probably a few weeks at this point. I know Im always asking questions and dont mean to be a bother or bug all of you guys here so I waited and researched through the forum as well as checking all my drives for speed decrease, defrag and what not and all the drives are still pretty damn quick and load much faster in windows explorer. NOt sure what else to say about it but maybe yall could help me figure this out using my load times :

XY ver: XYplorer 25.80.0000 - Lifetime License Enterprise
OS: Windows 11 Pro, 64-bit, Version 23H2, Build 22631.3374 (10.0)
Loaded: 2024-03-31 01:24:20 in 44,463 ms
Threshold: 10 ms (shorter tasks are skipped below)

0 ms: 94 ms - Start Load
95 ms: 19 ms - Load Language
114 ms: 19 ms - Load Settings
133 ms: 23 ms - Init Custom File Icons
156 ms: 20 ms - Init Controls
176 ms: 264 ms - Init Graphics
449 ms: 21 ms - Create Info Panel
470 ms: 45 ms - Set Interface Font
515 ms: 15 ms - Init Panes
540 ms: 16 ms - Init Tags
556 ms: 20 ms - Load Folder Size Cache
576 ms: 17 ms - Go Start Path Expanded: D:\Documents\Pictures\Krita.Ai\_Assets\
593 ms: 174 ms - Init Custom Toolbar Buttons
784 ms: 36 ms - --- Show Window ---
823 ms: 56 ms - List 1 Browse: D:\Documents\Pictures\Krita.Ai\_Assets\
887 ms: 13,237 ms - XY64 Init
14,131 ms: 29,322 ms - Layout Status Bar
43,460 ms: 980 ms - Layout Status Bar
44,441 ms: 22 ms - Load Soft Columns 1
44,463 ms: - Load Done

MaxiTree: Rows=69, Nodes=72, Expanded=7
Tree Show Localized Names: Yes
Icon Overlays (List, Tree, Network): Yes, No, No
Network on Startup: Browse=No, Reconnect=No, CacheServers=No
Pane 1: Items=24/17, Pane 2: Items=1/7, Catalog: Items=1
Get Folder Sizes: Yes
Tagged Items in Database: 3,331



PS: I also have the whole xyplorer folders both in ProgramData and in Program Files (x86) excluded in windows security.
PPS: I also noticed a few .dmp files for XYPlorer.exe inside AppData\Local\CrashDumps and if you think having that could help I can upload them somewhere for yall of email or something.

[admin]

These are extreme numbers. Does it make a difference if you disable Configuration | General | Tree and List | List | Always show folder sizes?

[Skettalee]

HUGE Difference! Thanks!

[admin]

A bit surprising since you use folder size caching. How big is your cache? Go to <xydata> and check the file size and number of lines (you can see this number on the Preview tab) of fsc.dat.

[Skettalee]

Its this what you are talking about?

Screenshot 2024-03-31 194121.png (980.85 KiB) Viewed 140 times

Also the program did start running alot faster right after I changed that setting yet today i open it and it still is going to not responding mode for sometimes almost 8 seconds between longing a list.

This is my load times today:
XY ver: XYplorer 25.80.0000 - Lifetime License Enterprise
OS: Windows 11 Pro, 64-bit, Version 23H2, Build 22631.3374 (10.0)
Loaded: 2024-03-31 19:07:23 in 1,189 ms
Threshold: 10 ms (shorter tasks are skipped below)

0 ms: 75 ms - Start Load
81 ms: 17 ms - Load Language
98 ms: 20 ms - Load Settings
118 ms: 24 ms - Init Custom File Icons
142 ms: 19 ms - Init Controls
161 ms: 472 ms - Init Graphics
639 ms: 15 ms - Create Info Panel
654 ms: 37 ms - Set Interface Font
691 ms: 13 ms - Init Panes
714 ms: 22 ms - Init Tags
736 ms: 18 ms - Load Folder Size Cache
762 ms: 315 ms - Init Custom Toolbar Buttons
1,104 ms: 26 ms - Layout List
1,133 ms: 48 ms - --- Show Window ---
1,189 ms: - Load Done

MaxiTree: Rows=23, Nodes=26, Expanded=5
Tree Show Localized Names: Yes
Icon Overlays (List, Tree, Network): Yes, No, No
Network on Startup: Browse=No, Reconnect=No, CacheServers=No
Pane 1: Items=36/4, Pane 2: Items=1/7, Catalog: Items=1
Tagged Items in Database: 4,580

[admin]

Its this what you are talking about?

Yes. Can you answer my questions about it?

[Skettalee]

Type: DAT File
Decoded as: UTF-16LE BOM

File size: 1.25 MB (1,312,664 bytes)
Lines: 5,426 (DOS) Load time: 209.0 ms