Video Preview Issue

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benmandude
Posts: 4
Joined: 26 May 2016 15:56

Video Preview Issue

Post by benmandude » 24 Apr 2020 01:19

I'm having a perplexing issue I encountered while trying to get video previews working.
I'm using Windows 10 Pro x64 and XYplorer 20.90.0100.

I installed K-Lite Codec pack and the video controls showed up on the Preview panel. I can hear the audio but the video will not display. If I switch to the Raw View tab and back, there is an artifact of the Raw View where the video should be. The floating and fullscreen preview will only show a single still image and no audio.
Annotation 2020-04-23 161520.png
Annotation 2020-04-23 161520.png (19.53 KiB) Viewed 1046 times

I then tried using the "fresh;" mode to see if a clean slate would fix my issue and it mostly did. The preview tab and preview pane would display the video, however the floating preview and fullscreen preview still only show a still frame from the video and no audio. It was at least something, so with that in mind I moved my ".../APPDATA/Roaming/XYplorer" folder to get a fresh config going but the issue still persisted.

Then I noticed that after a while the "fresh;" command instance would stop showing the video also. Closing it and spawning a new one would not fix the issue either. BUT if I closed all instances of XYplorer, then deleted my ".../APPDATA/Roaming/XYplorer", opened XYplorer and then spawned a new "fresh;" instance then that one would display the video preview. I have done this 10+ times now and it keeps working.

I'm really at a loss to explain this behavior and welcome any advice on how to fix the issue. Please let me know if any more information is needed.

admin
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Re: Video Preview Issue

Post by admin » 28 Apr 2020 15:26

Weird. MP4 works fine here. Is it maybe only that one particular file?
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benmandude
Posts: 4
Joined: 26 May 2016 15:56

Re: Video Preview Issue

Post by benmandude » 28 Apr 2020 20:34

I get the same behavior with AVI, MP4, MKV, WEBM; really just any video preview at all it would seem.

I have also reinstalled Windows 10 since my first post for an issue unrelated to this, but I'm still experiencing this issue. That most likely rules out any odd software/configuration causing the problem.

admin
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Posts: 49053
Joined: 22 May 2004 16:48
Location: Cologne, Win 8.1, Win 10
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Re: Video Preview Issue

Post by admin » 29 Apr 2020 15:23

We will have to look at this again in the 64-bit version. All this codec stuff is deeply related to bitness.
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