deleting serveral files ends in crash and deleting the programm exe

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kmk
Posts: 4
Joined: 28 Mar 2019 08:44

deleting serveral files ends in crash and deleting the programm exe

Post by kmk » 28 Mar 2019 08:49

After deleting the third pdf file (may also other formats) in a row, the programm shuts down without any message. After this happend, the program exe is gone.

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highend
Posts: 8104
Joined: 06 Feb 2011 00:33

Re: deleting serveral files ends in crash and deleting the programm exe

Post by highend » 28 Mar 2019 08:55

the program exe is gone
- Adobe Acrobat (Reader) installed?
- Preview pane visible?
- An exclusion for XYplorer.exe / its path defined in your antivirus solution?
One of my scripts helped you out? Please donate via Paypal or highend (at) web (dot) de

kmk
Posts: 4
Joined: 28 Mar 2019 08:44

Re: deleting serveral files ends in crash and deleting the programm exe

Post by kmk » 28 Mar 2019 09:22

highend wrote:
28 Mar 2019 08:55
the program exe is gone
- Adobe Acrobat (Reader) installed? → yes, but i use normally foxit
- Preview pane visible? → no! this caused an crash constantly by clicking through pdf's
- An exclusion for XYplorer.exe / its path defined in your antivirus solution? → I told my anti-virus thats safe

kmk
Posts: 4
Joined: 28 Mar 2019 08:44

Re: deleting serveral files ends in crash and deleting the programm exe

Post by kmk » 28 Mar 2019 09:49

Okay, it was our Trend-Micro scanner!

I dont know why, but during the deleting actions the scanner declares the xyplorer.exe as a problem.

Now I've to configure this on all our clients seperately. Okay...

But a general soloution would be nice.

admin
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Re: deleting serveral files ends in crash and deleting the programm exe

Post by admin » 28 Mar 2019 11:05

kmk wrote:
28 Mar 2019 09:22
- Preview pane visible? → no! this caused an crash constantly by clicking through pdf's
Clicking alone cannot cause any such trouble. It *might* be caused by the File Info Tips (in case you hovered the icon before clicking). To exclude this please untick this setting: Configuration | Information | File Info Tips | Show file info tips. If the crashes stop then we have a blood trace.

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