Page 1 of 1
White Box in Tree after Right-Click
Posted: 07 Jan 2019 23:26
by VeeGee
Good afternoon all,
Using the latest beta on Windows 10 x64 1809 (all patched up). If I right-click on a drive or folder in the Tree (full, not mini) I am getting a weird white-out box.
Before Right-Click
- Image-097.png (5.47 KiB) Viewed 2362 times
After Right-Click
- Image-098.png (5.96 KiB) Viewed 2362 times
The white-out box varies in size, depending if I right-click on something at the top or bottom of the page. Here's an example of a right-click on a folder near the top of the tree :
- Image-099.png (27.04 KiB) Viewed 2362 times
Re: White Box in Tree after Right-Click
Posted: 08 Jan 2019 14:31
by admin
Looks like a Windows hickup. Did you already reboot?
Re: White Box in Tree after Right-Click
Posted: 08 Jan 2019 17:45
by VeeGee
Thanks Don. The reboot ended up fixing the issue. I boot up every morning and shut down each night. In this case I needed a mid-day restart.
Re: White Box in Tree after Right-Click
Posted: 13 Jan 2019 21:06
by VeeGee
Good afternoon,
Back on this again, but with more details and consistency to reproduce.
I run dual panes. I am noticing this issue when the bottom pane is active. If I right-click on an entry in the full/max tree
above the selected node, the entries
below the select node (see brown box) have the white background (see Figure 1). If I right-click an entry
below the selected node (again, brown box), the items
up to the node have the white background (see Figure 2).
I have narrowed it down to the following conditions :
1 - bottom pane is active, I am not experiencing the issue in the top pane, no matter what type of folder is selected
2 - selected tab in the bottom pane is a locked "Windows" folder (see Figure 3), e.g. Downloads, Documents, Pictures, etc. / this doesn't seem to occur w/"normal" folders.
Please note that does not happen when the top pane is selected/active. Now that it was happening again today, I was paying closer attention to what I was selecting and where I was selecting it from.
Hope this additional information helps out.
Figure 1
- Image-120.png (14.99 KiB) Viewed 2302 times
Figure 2
- Image-121.png (5.68 KiB) Viewed 2302 times
Figure 3
- Image-122.png (9.86 KiB) Viewed 2302 times
Re: White Box in Tree after Right-Click
Posted: 13 Jan 2019 23:22
by GregH
Win 10 Pro x64 on an HP Spectre x360 with a 4K monitor.
I upgraded to XYplorer ver 19.50.0100 two days ago and I've experienced a similar "White Box" issue four times. However, my white box covers the menu bar, toolbar and file location line.
I closed XYplorer and loaded the Windows Display app. The top section is blank revealing the Desktop beneath.
I always assume operator error but saw this thread and it is very similar to my experience. When I restart Windows the issue is resolved. Again, I suspect a Windows glitch but this never occurred before I upgraded to 19.50.0100 and it always seems to present there first. I did not notice this in other apps such as AmiBroker, Notepad++ or IRFan.
P.S. I can't get the pics inline so they're dropping to the bottom. I apologize for the poor display.
Re: White Box in Tree after Right-Click
Posted: 14 Jan 2019 09:47
by admin
VeeGee wrote: ↑13 Jan 2019 21:06
Back on this again, but with more details and consistency to reproduce.
I tried your steps but it did not happen.
If I understood you correctly it does not happen always but only after some time of Windows usage, and from then on always, right? To me that's a clear Windows bug (or graphic card?).
Re: White Box in Tree after Right-Click
Posted: 14 Jan 2019 09:51
by admin
GregH wrote: ↑13 Jan 2019 23:22
I always assume operator error but saw this thread and it is very similar to my experience. When I restart Windows the issue is resolved. Again, I suspect a Windows glitch but this never occurred before I upgraded to 19.50.0100 and it always seems to present there first.
You might check the debug log. Use this in the address bar and press ENTER:
GregH wrote: ↑13 Jan 2019 23:22
P.S. I can't get the pics inline so they're dropping to the bottom. I apologize for the poor display.
Re: White Box in Tree after Right-Click
Posted: 14 Jan 2019 10:02
by tedy
Although it doesn't happen to me (not a big uptime though), it seems to be connected with some redraw event. When I right click a folder in the tree and then click away to close the menu, the main menu bar flashes slightly most of the time (I guess a redraw event). Maybe connected somehow. I also couldn't reproduce with dual pane for now.
Re: White Box in Tree after Right-Click
Posted: 14 Jan 2019 10:21
by admin
Not here. Another Win10 oddity?
Re: White Box in Tree after Right-Click
Posted: 14 Jan 2019 16:42
by VeeGee
admin wrote: ↑14 Jan 2019 09:47
If I understood you correctly it does not happen always but only after some time of Windows usage, and from then on always, right? To me that's a clear Windows bug (or graphic card?).
Correct, only after some time. I can't even pinpoint anything in Event Viewer. I'm going to chalk this up to more of a Windows 10 problem than XY. I swear, if Windows 10 had a face, I would punch it. Repeatedly.
Thanks for trying to replicate it and your hard work on XY. The next time I notice this I will try 1) restart the EXPLORER.EXE process and/or 2) Win+Ctrl+Shift+B to restart the video card.
Re: White Box in Tree after Right-Click
Posted: 14 Jan 2019 16:48
by admin
If you put XY into Dark Mode, do you get a black box then? (Serious question)
Re: White Box in Tree after Right-Click
Posted: 15 Jan 2019 21:38
by VeeGee
admin wrote: ↑14 Jan 2019 16:48
If you put XY into Dark Mode, do you get a black box then? (Serious question)
Dark Mode
- Image-123.png (18.05 KiB) Viewed 2212 times
Non-Dark Mode
- Image-124.png (14.84 KiB) Viewed 2212 times
Re: White Box in Tree after Right-Click
Posted: 16 Jan 2019 09:43
by admin
Fascinating.
1. Can you reproduce this with a fresh installation? (I cannot, using the steps you have specified above.)
2. You seem to use Full Row Select in the tree. Does it also happen without Full Row Select?
Re: White Box in Tree after Right-Click
Posted: 16 Jan 2019 20:45
by VeeGee
admin wrote: ↑16 Jan 2019 09:43
1. Can you reproduce this with a fresh installation? (I cannot, using the steps you have specified above.)
Yes, happens in a fresh install.
admin wrote: ↑16 Jan 2019 09:43
2. You seem to use Full Row Select in the tree. Does it also happen without Full Row Select?
I think this is it ! I disabled Full Row Select on the Tree, did a right-click,
no white box. Turned it back on, right-clicked and the box is there again.
What's funny is, with Full Row Select ON and the white box appearing, if I turn on Dark Mode and then turn it off and then right-click, the box is no longer there (no matter the Full Row Select setting). It's like switching views "refreshes" something.
For now, I will run in non-Dark Mode w/the Full Row Select disabled on the Tree and see how it goes. Thanks for sticking with this one.
Re: White Box in Tree after Right-Click
Posted: 18 Jan 2019 11:54
by admin
VeeGee wrote: ↑16 Jan 2019 20:45
admin wrote: ↑16 Jan 2019 09:43
1. Can you reproduce this with a fresh installation? (I cannot, using the steps you have specified above.)
Yes, happens in a fresh install.
So you run a fresh install, then turn on Full Row Select in the Tree, then ... please give me the exact minimum steps to make it happen.