XYplorer crashing ("not responding")

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tarasis
Posts: 2
Joined: 03 Jul 2018 22:50

Re: XYplorer crashing ("not responding")

Postby tarasis » 15 Jul 2018 17:13

Had a crash when XYplorer was in the background today (19.10.0100). Wasn't doing anything special.

OS: Windows 10 Professional, 64-bit, Release 1803, Build 17134.112

These are from the Windows event logs

Faulting application name: XYplorer.exe, version: 19.10.0.100, time stamp: 0x5b4af83d
Faulting module name: resourcepolicyclient.dll_unloaded, version: 10.0.17134.1, time stamp: 0xe5500ded
Exception code: 0xc0000005
Fault offset: 0x000095e7
Faulting process ID: 0x5ba4
Faulting application start time: 0x01d41c48bc3c17a2
Faulting application path: C:\Program Files (x86)\XYplorer\XYplorer.exe
Faulting module path: resourcepolicyclient.dll
Report ID: 006a85fb-9be8-4f67-9046-a86dd9d0afcc
Faulting package full name:
Faulting package-relative application ID:


and

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: XYplorer.exe
P2: 19.10.0.100
P3: 5b4af83d
P4: resourcepolicyclient.dll_unloaded
P5: 10.0.17134.1
P6: e5500ded
P7: c0000005
P8: 000095e7
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1B50.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1C9A.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1CBA.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1CB8.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1CD8.tmp.txt
\\?\C:\Users\rob\AppData\Local\Temp\WER2509.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_XYplorer.exe_3b4e27ec86602119bfb0846afbed1f1f7fe8c0_9698545c_cab_3bfc260e\memory.hdmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_XYplorer.exe_3b4e27ec86602119bfb0846afbed1f1f7fe8c0_9698545c_cab_3bfc260e

Analysis symbol:
Rechecking for solution: 0
Report Id: 006a85fb-9be8-4f67-9046-a86dd9d0afcc
Report Status: 100
Hashed bucket:
Cab Guid: 0


Couldn't find the file in the ReportQueue folder.


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