XYplorer crashing ("not responding")

[rclkrtrzckr]

Hi all

Am I the only one experiencing crashes recently? I'm working for a customer, off site, and had many, many crashes today. So many that I switched back to the good old Windows Explorer. I can't even save my settings without forcing a crash. Also, updating to the most recent version crashed my xyplorer this morning, so I had to download 19.00.0300 by hand.

Could my config be "corrupt"?

Any idea welcome.

Cheers

André

[admin]

Anything special you do right before the crash?

[rclkrtrzckr]

Anything special you do right before the crash?

Well, not really, because it normally crashes *before* I can do something special

Could it be related to me being in a different network without access to some of my favourite network shares? Or could it be that my single screen setup is messing it up because I normally use 3 screens?

Just updated to 301, the update worked at least ...

:-(

Edit: I just closed down my VPN connection to my company's network and it happened again. I'm in the client's network, without access to my shares -> bang.

Another edit: It didn't die completely, it just hung. Any logs I could send in?

[admin]

As for logs, you can always try if something comes out of this:

Code: Select all

text get("debuglog");

Try to turn OFF these:
Configuration | General | Tree and List | Items in Tree and List | Show portable devices
Configuration | General | Refresh, Icons, History | Auto-Refresh | Auto-refresh

Still crashes?

[rclkrtrzckr]

As for logs, you can always try if something comes out of this:

Code: Select all

text get("debuglog");

Try to turn OFF these:
Configuration | General | Tree and List | Items in Tree and List | Show portable devices
Configuration | General | Refresh, Icons, History | Auto-Refresh | Auto-refresh

Still crashes?

Well, going to the config screen, changing the settings according to your suggestion and leaving the config screen gave me this result:

2018-07-05_16h02_48.png (143.92 KiB) Viewed 2600 times

[admin]

Hm. Something is seriously off the track.

You are the only one reporting this, so I don't think the problem is with XYplorer. Anyway:

a) Windows 10?
b) Could you try an earlier XYplorer version: https://www.xyplorer.com/freezer.php?ver=18.90.0100

[rclkrtrzckr]

Hm. Something is seriously off the track.

You are the only one reporting this, so I don't think the problem is with XYplorer. Anyway:

a) Windows 10?

Yes. No fancy schmancy pre-alpha-early-adopter edition.

b) Could you try an earlier XYplorer version: https://www.xyplorer.com/freezer.php?ver=18.90.0100

(Un)fortunately I'm in my home base again, where I don't normally have problems. I'll schedule this for next Thursday, when I'll be back at client's site.

Cheers

André

[cwolter]

Unfortunately this is very similar to what I'm experiencing since, say, one month.

I start XYplorer and nothing happens.
I look at the Task Manager and XYplorer sits there doing pretty nothing (<0.01...)
I can try to kill it... but it doesn't anything.
Second try: "Error terminating process: Access is denied."
After many minutes (say 10 - 15...) it suddenly dies without any message.

This happens in various situations, office, home, cable, wireless, VPN off, VPN on.....
Windows 10, obviously....
Even the last version exposes this behaviour....
What can I do to better detail the situation ?

TIA

CarloW

[admin]

Even the last version exposes this behaviour....

Which version?

[cwolter]

The last: 19.00.0300 | 04-Jul-2018 | 3.8 MB

[admin]

The last: 19.00.0300 | 04-Jul-2018 | 3.8 MB

Could you try an earlier XYplorer version: https://www.xyplorer.com/freezer.php?ver=18.90.0100

[cwolter]

Hi,
downloaded the 18.90, waited the 19.03 to die, and then installed the 18.90.
Same behaviour.
Then killed again.

Disconnected VPNs, network drives, SD cards and USB keys and so on....
Restarted... XYplorer fires up seemingly without problems.
And then unchecked the couple boxes related to removable & refresh as advised.

Now I will try again with drives connected and the new config....

Hope to come back in few minutes....

Carlo

[cwolter]

With the config changes, the behaviour is back to normal, even with removable drives.
Could I try to go to 19.00.03 again ?

Thanks

Carlo

[admin]

Sure, try it.

[rclkrtrzckr]

I'm at the client's site today, it didn't crash once. Really weird, but good :-) Running today's 19.10.0003.