Intermittent Crash when using preview pane for PDF

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Markoh
Posts: 3
Joined: 22 Jun 2018 03:36

Intermittent Crash when using preview pane for PDF

Post by Markoh » 22 Jun 2018 03:43

XYplorer: 19.00.0100 (Pro Edition - Standard License Pro)

Intermittent Crash when using preview pane for PDF's

Could this be an issue due to PDF being stored network?

Cheers
Mark

jupe
Posts: 883
Joined: 20 Oct 2017 21:14
Location: 1809 x64

Re: Intermittent Crash when using preview pane for PDF

Post by jupe » 22 Jun 2018 03:53

Welcome to the forum,
Could this be an issue due to PDF being stored network?
Unlikely IMO.

Check this out, for tips to resolve: viewtopic.php?f=2&t=18396&p=155734&#p155736

https://www.xyplorer.com/faq-topic.php?id=PDFpreview

Markoh
Posts: 3
Joined: 22 Jun 2018 03:36

Re: Intermittent Crash when using preview pane for PDF

Post by Markoh » 05 Jul 2018 03:27

Hi Thanks for the link and Tips

I have no Adobe programs installed.
I am using a purchased version of PDF-XChange V7 (latest update).

I copied a large folder of pdf's to my desktop, and I can confirm its not a network issue, as the problem still happens when previewing.

I am using XYplorer 19.00.0300.

The previewing of PDF's is a large part of my working day; I will have to stop using XY and revert to windows :(

Any further help will be appreciated

Cheers

jupe
Posts: 883
Joined: 20 Oct 2017 21:14
Location: 1809 x64

Re: Intermittent Crash when using preview pane for PDF

Post by jupe » 05 Jul 2018 03:33

This is my advice, I would disable your current preview handler (it has instructions in the links already provided), and install SumatraPDF, only the preview handler, you can still use what you want for your other PDF needs, I can confirm I have never had a crash using it, or you can install the PDF X-Change Viewer, and just use the preview handler from that, apparently no one has problems with it, again the link to it is within the links I already provided.

Also you could report this issue to the makers of PDF-XChange, because the crash is caused by its preview handler, causing XY to crash.

Markoh
Posts: 3
Joined: 22 Jun 2018 03:36

Re: Intermittent Crash when using preview pane for PDF

Post by Markoh » 05 Jul 2018 05:03

Thanks, Jupe,

I tried Sumatra PDF, but this didn't work
I disabled the PDF XChange-Editor preview handler and I installed the preview handler for PDF XChange-Viewer and this seems to have worked

I will report the issue the Tracker

Thanks for your help

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