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XYplorer crashes when previewing pdf

Posted: 27 Jan 2018 12:17
by swisspm
Hello,

XYplorer has crashed on me several times today and it seems that the cause is when I preview a pdf file in the preview pane. The windows event log is set out below. I am not a computer expert so do not fully understand the message below.

Faulting application name: XYplorer.exe, version: 18.70.0.0, time stamp: 0x5a67281a
Faulting module name: pdfprevhndlr.dll_unloaded, version: 15.7.20033.2203, time stamp: 0x5507c49a
Exception code: 0xc0000005
Fault offset: 0x000095e7
Faulting process id: 0x1370
Faulting application start time: 0x01d3975dac727c5d
Faulting application path: C:\Program Files (x86)\XYplorer\XYplorer.exe
Faulting module path: pdfprevhndlr.dll
Report Id: 3d7c1cdd-3f54-4392-afdd-85901f351b9f
Faulting package full name:
Faulting package-relative application ID:

Re: XYplorer crashes when previewing pdf

Posted: 27 Jan 2018 13:04
by highend
Welcome to the forum.

If upgrading your Adobe Acrobat / PDF Reader to the latest version doesn't help, I'd suggest to
disable it's preview handler with the help of ShellExView (http://www.nirsoft.net/utils/shexview.html)
and install either Sumatra PDF (https://www.sumatrapdfreader.org/free-pdf-reader.html) or
PDF XChange-Viewer (https://www.tracker-software.com/produc ... nge-viewer)
and use their preview handler. Make sure you install the 32-bit versions of either of these two!

Re: XYplorer crashes when previewing pdf

Posted: 27 Jan 2018 13:51
by swisspm
Many thanks Highend, PDF XChange Viewer did the trick.

Re: XYplorer crashes when previewing pdf

Posted: 05 Jul 2018 11:23
by lilivier
I tried installing the 32-bit version of Sumatra but it seems is does not have the preview handler.
Only the 64-bit version has the preview handler.
Problem is the 64-bit version of Sumatra makes XYPlorer crash.

Re: XYplorer crashes when previewing pdf

Posted: 05 Jul 2018 11:30
by jupe
You need the 32 bit version, run the installer like this with /opt pdfpreviewer, or if you know how, extract the dlls and register them manually.

Image

I personally use the 64bit exe (its unnecessary though), and just use the 32bit dll's for preview, I have never had a single issue or crash.

Re: XYplorer crashes when previewing pdf

Posted: 05 Jul 2018 11:49
by lilivier
Thanks it worked when installing with /opt pdfpreviewer ;)
Don't know why they removed the checkbox to register the previewer in the 32-bit version.

Re: XYplorer crashes when previewing pdf

Posted: 23 Oct 2018 09:37
by daniel347x
For anybody reading this who really wants an outstanding PDF previewer (given that Adobe's has problems, and the suggested ones aren't so great), if you have the money to spoon out, Bluebeam Revu has an excellent 32-bit PDF previewer (in addition to 64-bit) with a toggle to choose which one to use.

Re: XYplorer crashes when previewing pdf

Posted: 17 Apr 2019 19:04
by mikeyww
I'm on 64-bit Win 7 Pro. No luck for me yet. Adobe crashes XY. 32-bit PDF-XChange will not install on 64-bit systems. "SumatraPDF-3.1.2-install.exe /opt pdfpreviewer" does not generate a GUID. Revu costs $350. Foxit does not yield any preview.

Any other ideas?

Re: XYplorer crashes when previewing pdf

Posted: 17 Apr 2019 20:07
by highend
The 64-bit .msi (EditorV8.x64.msi) version of PDF-XChange-Editor installs additional 32-bit IFilters and works fine with XYplorer...

Re: XYplorer crashes when previewing pdf

Posted: 18 Apr 2019 00:17
by mikeyww
Thank you. I already had PDF-XChange installed but had not installed it with the Shell Extensions. I reinstalled it with Shell Extensions and found that it worked at that point. I guess that this is obvious in hindsight.

Re: XYplorer crashes when previewing pdf

Posted: 01 Nov 2019 21:25
by Stefan_E
This bug still seems present: xyPlorer crashed twice on me today with exact same message in EventViewer.

I'm running a pretty plain vanilla Win-10 + Acrobat.

I was probably parked on a selected .pdf and the Preview window was enabled ... fine if it remains black as it does most the time (it would be nice to have preview, but I'm not going to install much other software for this ...) - crash of course is not so fine :naughty:

Stefan

Re: XYplorer crashes when previewing pdf

Posted: 01 Nov 2019 22:10
by admin
Working on the 64-bit preview. That might help.