XYplorer crashing when resuming from hibernation

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Nuno
Posts: 95
Joined: 12 Sep 2008 22:19
Location: Portugal

XYplorer crashing when resuming from hibernation

Post by Nuno »

XYplorer (at least since 18.00) seems to be crashing after my laptop (Win7 64bit) resumes from automated hibernation.
I don't seem to be able to reproduce this while manually hibernating my laptop, but it seems to happen everytime Windows hibernates after the set timeout.
I don't remember it ever happening before, but my laptop seldom enters hibernation by itself, so I can't say if there's any change that triggered this (some Windows Update, some shell extension update or installation or whatever...). I wonder if anyone else is experiencing the same as myself...

In case it's useful, I can post the crash dump that Windows stored in the user folder. The post-crash message states the following:

Code: Select all

Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	XYplorer.exe
  Application Version:	18.0.0.0
  Application Timestamp:	5936cae8
  Fault Module Name:	StackHash_682a
  Fault Module Version:	6.1.7601.23796
  Fault Module Timestamp:	59028db3
  Exception Code:	c0000374
  Exception Offset:	000ce8fb
  OS Version:	6.1.7601.2.1.0.256.1
  Locale ID:	2057
  Additional Information 1:	682a
  Additional Information 2:	682ae8d2ba4c8073c2d4dff0a93febe2
  Additional Information 3:	af13
  Additional Information 4:	af13efc0647c13ff873cc2f790b8cbc1

admin
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Re: XYplorer crashing when resuming from hibernation

Post by admin »

When exactly does it happen? Do you do anything with XY?

Nuno
Posts: 95
Joined: 12 Sep 2008 22:19
Location: Portugal

Re: XYplorer crashing when resuming from hibernation

Post by Nuno »

It happens just after reentering my Windows credentials.
I didn't try any operation in XYplorer. At most, I clicked XYplorer window or taskbar icon to regain focus.
I'm sorry I can't be more specific. I'll try to collect more data when this happens again.

admin
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Re: XYplorer crashing when resuming from hibernation

Post by admin »

I use hibernation every night since forever and never get any issues with the waking up XY instance. (I only ever shut down XY or WIndows for upgrades.)

Currently no idea what this could be caused by. :|

highend
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Joined: 06 Feb 2011 00:33
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Re: XYplorer crashing when resuming from hibernation

Post by highend »

Don, that's exactly the difference here. Manual hibernation: Everything is fine, automatic hibernation
(idle for x minutes / hours) => Crash on wakeup
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admin
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Posts: 60558
Joined: 22 May 2004 16:48
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Re: XYplorer crashing when resuming from hibernation

Post by admin »

Ah yes, shortly forgot that. But what could be different here on wakeup? :eh:

BTW, does anybody else here use automatic hibernation?

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