16.10 crashing often on Windows 10 64-bit

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admin
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Re: 16.10 crashing often on Windows 10 64-bit

Post by admin »

Very good, thanks for the info! :tup:

So you use the Floating Preview for Office and PDF previews? If that works without crash, then the Info Panel should do as well.

DeiterF15
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Re: 16.10 crashing often on Windows 10 64-bit

Post by DeiterF15 »

Floating Preview is working very well for PDFs, but very infrequently with Office files.

Vocalpoint
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Re: 16.10 crashing often on Windows 10 64-bit

Post by Vocalpoint »

DeiterF15 wrote:I turned off XY's Info Panel, and I haven't had a single crash in 5 days. Still running 16.10 on Windows 10. XY is playing very well with Microsoft Office 2013, PDF-Xchange Editor, everything.
Try it with an MP4 file. Crashes everytime here as soon as I preview one of those - without a proper handler.

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Re: 16.10 crashing often on Windows 10 64-bit

Post by admin »

DeiterF15 wrote:Floating Preview is working very well for PDFs, but very infrequently with Office files.
I don't understand what you mean by "infrequently". You said before:
DeiterF15 wrote:XY is playing very well with Microsoft Office 2013, PDF-Xchange Editor, everything.

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Re: 16.10 crashing often on Windows 10 64-bit

Post by admin »

Vocalpoint wrote:
DeiterF15 wrote:I turned off XY's Info Panel, and I haven't had a single crash in 5 days. Still running 16.10 on Windows 10. XY is playing very well with Microsoft Office 2013, PDF-Xchange Editor, everything.
Try it with an MP4 file. Crashes everytime here as soon as I preview one of those - without a proper handler.

VP
No problems here with MP4 audio or video. It's handled by XY internally on the Preview tab, and by the WMP preview handler (ships with Windows) in the Floating Preview.

Vocalpoint
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Re: 16.10 crashing often on Windows 10 64-bit

Post by Vocalpoint »

admin wrote:No problems here with MP4 audio or video. It's handled by XY internally on the Preview tab, and by the WMP preview handler (ships with Windows) in the Floating Preview.
Well - all my machines have all Microsoft media features removed. We do not want to deal with any possibility of having WMP or any of it's crap launch for any user. Too bad the XY cannot determine the actual default handler in this case which is Media Player Classic Home Cinema.

Conversely if MP4 etc is handled internally by XY on the preview tab (F12) - why does it not work here? When I click on an MP4 using F12 - I get nothing but a screen grab of the video.

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Re: 16.10 crashing often on Windows 10 64-bit

Post by admin »

Can Explorer do it?

Vocalpoint
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Re: 16.10 crashing often on Windows 10 64-bit

Post by Vocalpoint »

admin wrote:Can Explorer do it?

I do not understand the question. Do what?

Play/preview/offer controls to play an MP4? Not that I know of.

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Re: 16.10 crashing often on Windows 10 64-bit

Post by admin »

Then you cannot expect XY to do it. When I said "handled internally" I did not mean "natively" but rather "in the old pre-Preview 2.0 way". Well, this is irrelevant to the user anyway.

Of course, a crash is another story. This has to be investigated.

Is MP4 the only format that leads to an immediate crash on your end?

Vocalpoint
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Re: 16.10 crashing often on Windows 10 64-bit

Post by Vocalpoint »

admin wrote:Then you cannot expect XY to do it. When I said "handled internally" I did not mean "natively" but rather "in the old pre-Preview 2.0 way". Well, this is irrelevant to the user anyway.

Of course, a crash is another story. This has to be investigated.

Is MP4 the only format that leads to an immediate crash on your end?
It's not immediate as I noted yesterday.

In my case - I would preview a few PDFs using F12. Then preview the same PDFs using F11 and then finally a series of MP4 - via F11 (of course I am still just seeing screen grabs and no real video) but I leave the F11 window open with the last previewed MP4. Then leave XY for a minute or two - switching context to Firefox. And then when I come back in a minute or two it's crashed.

I will see if it happens again now with 16.10.0100...

EDIT - Exactly as documented above - Crash. Dumping in a different dll this time tho....

Problem signature:
Problem Event Name: APPCRASH
Application Name: XYplorer.exe
Application Version: 16.10.0.100
Application Timestamp: 5677c737
Fault Module Name: rarext.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 54e05233
Exception Code: c0000005
Exception Offset: 57428fb7
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


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Re: 16.10 crashing often on Windows 10 64-bit

Post by admin »

Hmm. First this:

Code: Select all

Try it with an MP4 file. Crashes everytime here as soon as I preview one of those - without a proper handler.
Now that.

I hope you understand that I downgrade the importance of this issue a bit. Let's see what the next days bring. Hopefully some presents... :)

Vocalpoint
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Re: 16.10 crashing often on Windows 10 64-bit

Post by Vocalpoint »

admin wrote:I hope you understand that I downgrade the importance of this issue a bit. Let's see what the next days bring. Hopefully some presents... :)
Understood.

I stumbled on this crash by accident since was randomly seeing if any other files could be easily previewed in XY without having to resort to launching them with their default app.

Also - while I understand you are all about getting a "workaround" in place - for me personally - if XY cannot properly - and I do mean properly handle - everything under Preview->Previewed Formats without a user having to jump thru all kinds of hoops to get them working - like the need for Windows Media Player assemblies to be installed to preview MP4 - you should really think about greying out formats that cannot be previewed "internally" by default.

Having XY assume that WMP handlers are in place on a target machine for MP4 preview - when they are not - is asking for trouble.

If you want to do "preview" right AND make the experience logical for the end user - XY really needs to check for the existence of the required assemblies/handlers during setup (or in some other way) to ensure it can actual do the preview in the first place.

In my case - with WMP player (and all it's useless crap) stripped bare - if I use XY to go and preview an MP4 - ideally - I should get a message from XY telling me that the required handlers are not available. It should not do what it's doing now - which is sticking a screen cap from the video in the F11 window and then crashing.

I would rather have XY tell me that preview cannot happen with a reason why rather than putting a screen cap up and then crashing. A crashed XY is of little use to me.

I do think that XY has the potential to kick some serious ass in this preview process. I know I would use it for everything I could as I find it so easy to do. But I think your entire "preview" process needs some more thought to logically address the possibilities of target machines (and their collection of available handlers) being far different from a "standard" install.

Happy Holidays!

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Re: 16.10 crashing often on Windows 10 64-bit

Post by admin »

Ehm, I told you already that your mp4 related crash will be investigated (which up to now you are the only one to report). There is no point in repeating the same thing again and again. I also don't need anybody to tell me that a crash is not a good thing. Don't worry, your case is in good hands. Relax and enjoy the Xmas days. :)

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Re: 16.10 crashing often on Windows 10 64-bit

Post by DeiterF15 »

admin wrote:
DeiterF15 wrote:Floating Preview is working very well for PDFs, but very infrequently with Office files.
I don't understand what you mean by "infrequently". You said before:
DeiterF15 wrote:XY is playing very well with Microsoft Office 2013, PDF-Xchange Editor, everything.
XY works well with LAUNCHING files from MS Office 2013, but it is not doing the FLOATING PREVIEW reliably.

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Re: 16.10 crashing often on Windows 10 64-bit

Post by admin »

OK, what do you mean by "not reliably"? It works with some files but not with others?

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