XYPlorer crashes when docking laptop with multiple external displays

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tcolumb
Posts: 3
Joined: 10 Sep 2019 17:56

XYPlorer crashes when docking laptop with multiple external displays

Post by tcolumb » 10 Sep 2019 18:00

If I have XYPlorer open before I undock, then re-dock it usually crashes. I have an HP Specter X360 with an HP port replicator connected via USB-C. There are 2 external displays connected to the replicator/dock as well as power, network and multiple USB devices including flash drives in a USB bus.

admin
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Re: XYPlorer crashes when docking laptop with multiple external displays

Post by admin » 10 Sep 2019 18:08

You say "usually". It does not happen each time?

tcolumb
Posts: 3
Joined: 10 Sep 2019 17:56

Re: XYPlorer crashes when docking laptop with multiple external displays

Post by tcolumb » 10 Sep 2019 19:08

I have not performed definitive tests to prove that, but it has been my experience several times. No problems when unlocking Windows, or coming out of sleep while connected to the dock.

tcolumb
Posts: 3
Joined: 10 Sep 2019 17:56

Re: XYPlorer crashes when docking laptop with multiple external displays

Post by tcolumb » 10 Sep 2019 19:10

In case you want more details ….

Various Information

XYplorer: 20.30.0000 (Pro Edition - Lifetime License Pro)
Upgraded from: 20.20.0200
Loaded in: 7,807 ms at 2019-09-10 11:52:00 AM
Uptime: 1 hr, 17 mins, 3 secs Runtime: 6.00.9815
Memory Usage: 59,464 KB, Virtual Memory Size: 20,040 KB

OS: Windows 10 Enterprise, 64-bit, Release 1903, Build 18890.1000
OS Uptime: 1 day, 4 hrs, 44 mins, 26 secs
Time Zone: Eastern Standard Time, Eastern Daylight Time
UTC Offset: --04:00
User Role: User
Themes: Yes (Aero) RealSystem32: Yes

System Locale ID: 1033 (en-US)
Thread Locale ID: 1033 (en-US)
Default ANSI Code Page: 1252 (ANSI - Latin I)
Active ANSI Code Page: 1252 (ANSI - Latin I)
Default OEM code page: 437 (OEM - United States)
Active OEM Code Page: 437 (OEM - United States)
Is DBCS Code Page: No
Main Contents Font: Segoe UI 9

DblClick Time: 500 ms
Screen: 1920x1080, 3/3 (Secondary), Virtual: (0, -1445) - (5120, 2525), Work: (0, 0) - (1920, 1040)
Screen DPI: 96 (100%), twx: 15, stretch: 1
Screen Color Depth: 32
DPI awareness: Unaware
UseDPIAwareIconSizes: No, Yes
Icon Size: Small=16, Large=32
Icon Size Controls: Small=16, Large=32
Icon Size Recommended: Small=16, Large=32

Command Line:
Command Normalized:

App: C:\Program Files (x86)\XYplorer\XYplorer.exe

Language Support: 8.114
Language: No language loaded

admin
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Posts: 47465
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Re: XYPlorer crashes when docking laptop with multiple external displays

Post by admin » 11 Sep 2019 15:38

Lacking that hardware this will be hard to fix.

You say *multiple* external displays. So it does not happen with only one display?

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