A Frequently Asked Question


Can't unlock the trial version?

In case your are having problems with the unlock procedure the following information will help you to solve the issue.

These are your registration details. They contain your Registration Name and your License Key. You have received them by email:

These are your registration details, containing your Name and Key.

Before unlocking XYplorer you have to download and install the program on your computer. After installation you open the program by dbl-clicking the file XYplorer.exe located in the folder where you installed the application.
You cannot unlock the Free Version. Download the Pro Version from here and unlock it.
The Unlock Trial Version dialog is found under menu Help | Unlock Trial Version... in the main application window of XYplorer.
When you upgrade an existing license the command to open the dialog is called Update Registration Details....

Note that you have to open XYplorer first in order to see this menu. The menu bar is located near the top of the XYplorer window, and the Help menu is the right-most item in this menu bar. Click on the word Help to open the menu. Then you click on the command Unlock Trial Version... (or Update Registration Details... when you upgrade an existing license):

This is the opened Help menu. Unlock Trial Version... is the command to open the Unlock Trial Version dialog. When you upgrade an existing license the command to open the dialog is called Update Registration Details....


The Unlock Trial Version Dialog. Enter the data exactly as you received them in your registration details. Copy-and-Paste is the best method to prevent any typos.


The Name is case-sensitive, so please check its spelling and capitalization. Copy-and-Paste is the best method to prevent any typos. Note that the Name is found in the line starting with "Name:" (see image above).
Copy-and-Paste the License Key (do not type it to avoid typos). Note that the key is found in the line starting with "Key:" (see image above).
Finally you click the OK button. Then close and restart XYplorer. The program will now be unlocked.
The folder where XYplorer.ini resides must be writable. If you try to unlock on a CD-ROM it won't work.