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Frequently Asked Questions

Top Questions

Features & Compatibility

Does XYplorer run under Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP?
Yes. Yes. Yes. Yes. Yes.
Does XYplorer run under Windows x64?
Yes.
I want to upgrade to Windows 10 (Windows 8, Windows 7). What steps should I follow to migrate XYplorer?
See here.
Which interface languages are supported?
Up to v11.90: English only. From v12.00 onwards: Any language for which a translation is available.
Does XYplorer preview MS office files (Word, Excel, etc.)?
Yes. If you are using Microsoft Office 2007 or later you might want to read this further information.
Does XYplorer preview PDF files?
Yes. As well as HTML, MHT, EML, MSG, URL, WPD (WordPerfect), and many more if they are supported by your system: Generally XYplorer will preview any file type that Internet Explorer can open using the ActiveX technology. There are 3rd party products that can make Internet Explorer (and hence XYplorer) view hundreds of file types, e.g. Quick View Plus (install the 32-bit version of it).
Does XYplorer support PDF thumbnails?
Yes.

Usage

How do I make XYplorer my default file manager?
See here.
How do I migrate XYplorer to another computer?
See here.
How can I show Subversion/TortoiseSVN icon overlays in Tree and List?
Simply tick "Show Icon Overlays" in Configuration | Refresh, Icons, History.

License

If I purchase a License, will I get upgrades for free?
Yes. If you purchase a Standard License you will get one year of upgrades for free. If you purchase a Lifetime License you will get ALL future upgrades for free.
Can I upgrade from Standard to Lifetime License?
Yes. If you purchase a Lifetime License and already own a Standard License, you get 20% discount.
Will I get a discount on upgrading my license?
Yes. If you purchase a Standard License and already own one, you get 20% discount.
Will one license cover all my computers?
Yes. One license grants you the right to use XYplorer on any number and kind of devices.
Waiting for the License Key?
You just have purchased a license but (apparently) did not receive your license key by email within a few seconds? Here are some tips that might solve the issue:
(1) Check your SPAM-folder.
(2) If you paid by eCheck: It usually takes about 3 to 4 days until payment is completed.
(3) If you paid via PayPal: Remember that your PayPal email account has been used as address if you did not state otherwise.
(4) Make sure that your email address is correct and working.
(5) If you paid via PayPal: Maybe you did not press the final button named 'Click here to generate your License Key!'. In this case the license key has to be generated manually which can take a couple of days.
(6) If emailing is not possible for some reason, please contact support via the user forum: The license key can be sent to you via private message inside the forum.
Can I change my registered username after I received the license key?
No, license key and username are mathematically connected. Therefore the name you choose when registering is final and cannot be changed afterwards.
Is there any money back guarantee?
XYplorer offers a free and fully functional 30-days trial for customers to have adequate opportunity to assess its value prior to purchase. Please use the trial period to ensure that the software will be compatible with your computer systems and satisfies your requirements before purchasing a license.
Unlike physical goods, electronically distributed software license keys can be easily duplicated. Once a license key has been sent to the customer, it is unfortunately not possible for us to recall all copies. Therefore, XYplorer is unable to accept returns or issue product refunds.
Do you offer a lite version of XYplorer for free?
Yes, check out XYplorerFree, a free feature-limited version of XYplorer.